Q) WHAT IS YOUR PRIVACY POLICY
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number and postal address. The information that we collect will be used to contact or identify you. Your information will in no way be distributed outside of First In Boost. Your information is kept completely safe.
Q) WHERE ARE YOU LOCATED?
We are located in Perth, Western Australia.
Q) WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit/credit cards through our secure checkout including PayPal.
Q) DO YOU SELL FAKES, B-GRADE, OR UNAUTHORISED RELEASES?
No, our inventory is strictly purchased from licensed retailers only. All of our shoes are 100% or your money back guaranteed.
Q) IF I PLACE A PREORDER IS MY PAIR GUARANTEED?
Yes, all of our preorders are guaranteed. If you preorder a shoe, you are guaranteed to receive it after the release. You will receive a shipping confirmation email with a tracking number once your order has shipped.
Q) WHEN WILL MY PREORDER SHIP?
Your preorder will ship within 2 weeks of the release date.
Q) WHEN WILL I RECEIVE TRACKING INFO FOR MY ORDER?
You will be emailed a tracking number once your order has left our facility.
Q) WHY DOES IT SAY "NOT FOUND" WHEN I TRACK MY PACKAGE?
It can take up to 24-72 hours for tracking information to update online. If you don't see an update on your tracking number immediately, do not worry! Your order is in the hands of the carrier and will be delivered soon.
Q) DO YOU SHIP INTERNATIONALLY?
Yes! We accept international orders and have the capability to ship anywhere in the world. We also label the package as a gift and lower the value of the shoes to significantly reduce the amount of import fees.
Q) WHAT IS YOUR RETURN/REFUND POLICY?
Sales are final for any sneaker purchases made. No returns or refunds are allowed. Only returns allowed are for clothing when wrong sizes have been sent out.